Privacy policy

Who we are

Nuveta operates the Nuveta Hub app and this website. Our registered address is ‹pending: registered address›. If you want to reach us about anything on this page, email support@nuvetahub.com.

What we collect

Only what the service needs to work:

• Your account. First and last name, email address, phone number and a hashed password. Nobody at Nuveta can read your password.
• Your preferences. The fashion categories you pick, your wishlist, and your notification settings.
• Delivery addresses. The addresses you save, including approximate coordinates, so we can get parcels to you.
• Orders and payments. What you bought, what you paid, and your wallet balance and transaction history.
• Bank details, for vendors only. The account you want payouts sent to, plus the identity document you submit for verification.
• Device information. A push notification token if you allow notifications, plus your timezone and locale.

What we do not collect

We never see or store your card details. Card payments go directly to Paystack, our payment processor, and your card number never touches our servers. We do not track you across other websites, we do not sell your data, and we do not run advertising networks on our app or site.

Why we collect it

• To create and secure your account, and to verify it is really you.
• To show you the shop, take your order, and take payment for it.
• To deliver your order, which means sharing your address with the courier carrying it.
• To pay vendors, which means verifying identity and bank details.
• To email you about your orders, and about launch if you joined the waitlist.
• To keep records we are legally required to keep, such as transaction history.

Who we share it with

A short list, and no one else:

• Paystack — to take payments, verify bank accounts and send vendor payouts.
• The vendor you bought from — your name, your delivery address and what you ordered, so they can pack it.
• The courier delivering your parcel — your name, address and phone number.
• Anyone we are legally obliged to disclose to, where we have no lawful choice.

We do not sell personal data, and we do not pass it to advertisers or data brokers.

Waitlist emails

If you join the waitlist we keep your email address and, if you gave them, your category interests or brand details. We use them only to tell you when Nuveta opens and, for vendors, to process your application. Every email we send has an unsubscribe link, and asking us to delete you removes you entirely.

How long we keep it

Account and order records are kept while your account is open and for as long afterwards as financial record-keeping requires. Waitlist entries are deleted once you ask, or once the launch campaign they were collected for has finished.

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete your account and data. Email support@nuvetahub.com and we will action it. We will not make you jump through hoops, and we will not charge you.

Some records we may have to keep even after you close your account — completed transactions, for example — where the law requires it.

Security

Passwords are hashed, payments run through Paystack rather than our own servers, and access to production data is limited to the people who need it. No system is perfectly secure; if we ever have a breach affecting you, we will tell you.

Children

Nuveta is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has created an account, email us and we will remove it.

Changes

If we change this policy materially we will update the date at the top of this page and, where it affects you, tell you by email.